Orders and payment
- Do I need an account to order?
- No. You can check out as a guest with just your email address and shipping details.
- Which payment methods do you accept?
- PayPal and debit or credit cards (Visa, Mastercard, American Express, Discover). Payment runs through a secure, encrypted checkout and prices are shown in USD before you pay.
- Can I change or cancel my order?
- Email us as soon as possible with your order number. We can change or cancel an order until it ships; after that it can be returned under our return policy.
- Do you have discount codes?
- When we run a promotion, the code is entered on the checkout page. Codes cannot be added to an order after it is placed.
Shipping and tracking
- How long does shipping take?
- Orders are processed in 1 to 3 business days. Then International Fast Shipping takes 7 to 14 business days ($14.00 per order) and International Standard Shipping takes 15 to 18 business days ($7.00 per order). See our Shipping Policy.
- Do you ship outside the United States?
- Yes, we ship worldwide. Import duties and taxes, if your country charges them, are paid by the recipient.
- How do I track my order?
- We email a tracking number when your order ships. The first scan can take 24 to 48 hours (up to 72 hours for international shipments). See our Track Your Order.
Returns and problems
- What if my item arrives damaged or wrong?
- Email us within 7 days of delivery with your order number and photos. We send a free replacement or a full refund.
- Can I return something I no longer want?
- Yes, within 7 days of delivery if it is unused and in its original packaging. Personalized items cannot be returned unless defective. See our Return & Refund Policy.
- How long do refunds take?
- Approved refunds are processed within 5 to 7 business days to your original payment method. Your bank or PayPal may take a few more days to show it.
Our products
- Are your products official licensed merchandise?
- No. Our products are fan designs made by our shop. They are not produced, sponsored or endorsed by the teams, studios, artists or brands they celebrate.
- What is inside an advent calendar?
- Each product page lists exactly what is in the box. Read the description before ordering, because calendars hold printed pieces rather than the real products shown on the theme.
- Can I personalize an item?
- Only items with a name or number field on the product page can be personalized. Fill in that field when you order; the sample name in the photos is just an example.
Still have a question?
Email [email protected] with your order number if you have one. A real person reads every message.