Damaged, defective or wrong items
Tell us within 7 days of delivery and we will send a free replacement or a full refund, including shipping. This also applies to personalized items. Email [email protected] with:
- your order number;
- clear photos of the item and the issue (and of the box if it was damaged in transit);
- a short description of what is wrong.
Lost parcels are handled under our Shipping Policy.
Returning an item you no longer want
You can return an item within 7 days of delivery when all of these apply:
- it is unused, unworn and unwashed;
- it is in its original packaging with any tags still attached;
- you have your order confirmation email or order number.
Items we cannot take back
- personalized items, unless they arrive defective;
- items marked Final Sale;
- items that have been used, altered or damaged after delivery.
How to start a return
- Email [email protected] with your order number and the reason.
- Within 1 to 2 business days we reply with a return authorization (RA) number and the return address.
- Pack the item in its original packaging, write the RA number on the parcel and send it back.
For change-of-mind returns, return shipping is paid by you and the original shipping cost is not refunded. Please do not send anything back without an RA number; we cannot match it to your order.
Refunds
- We email you once the return arrives and has been checked.
- Approved refunds are processed within 5 to 7 business days to your original payment method.
- Card refunds can take another 5 to 10 business days to show on your statement; PayPal refunds usually take 3 to 5 business days.
- Refund not showing yet? Check with your bank or PayPal first, then email us and we will look into it.
Return & Refund Policy questions
- How long do I have to return something?
- 7 days from the day your order is delivered. The item must be unused and in its original packaging.
- My item arrived damaged or wrong. What now?
- Email us within 7 days of delivery with your order number and photos. We send a free replacement or a full refund, and you do not pay any return shipping.
- Can I return a personalized item?
- Items made with your name, number or other custom details cannot be returned unless they arrive defective, so please check your entries before you order.
- When will I see my refund?
- We process approved refunds within 5 to 7 business days. Card refunds can take another 5 to 10 business days to appear; PayPal refunds usually take 3 to 5 business days.
- Can I exchange for a different size or design?
- We do not do direct exchanges. Return the item for a refund and place a new order for the one you want.
Still have a question?
Email [email protected] with your order number if you have one. A real person reads every message.