Processing time
- Orders are processed within 1 to 3 business days after payment is confirmed.
- Orders placed on a weekend or holiday start processing on the next business day.
- During peak seasons, such as the weeks before Christmas, processing can take an extra 1 to 2 business days. If your order is delayed, we email you.
Shipping options and rates
You choose one of these methods at checkout. The rate is charged once per order, not per item.
| Method | Delivery after dispatch | Cost per order |
|---|---|---|
| International Fast Shipping | 7 to 14 business days | $14.00 |
| International Standard Shipping | 15 to 18 business days | $7.00 |
Delivery times are estimates and start once the order ships. Depending on the product, an order ships from our US or Asia branch; an order with items from both may arrive in separate parcels, each with its own tracking number.
Tracking
- We email you a tracking number and link as soon as your order ships.
- Allow 24 to 48 hours (up to 72 hours for international shipments) for the first scan to appear.
- You can also check your parcel on our Track Your Order page.
Customs and where we ship
- We ship worldwide. Remote areas and customs checks can add time to the estimate.
- Import duties, taxes and customs fees are paid by the recipient and are not part of our shipping rates.
- We do not ship to P.O. Boxes, APO/FPO addresses or some restricted regions. If your address is one of these, contact us before you order.
Lost or damaged parcels
- Check the tracking page first; parcels sometimes sit with customs or a local carrier.
- Email [email protected] within 7 days of the expected delivery date with your order number.
- If the parcel arrived damaged, keep the packaging and send photos of the box and the item.
We work with the carrier to find the parcel. If it cannot be found, or the item is damaged, we send a free replacement or a full refund. Damaged items are covered in more detail in our Return & Refund Policy.
Check your address
Please make sure the address and phone number are complete before you pay. We are not able to replace orders returned or lost because of an incorrect or incomplete address.
Shipping Policy questions
- How long until my order arrives?
- Add 1 to 3 business days of processing to the delivery time of the method you pick at checkout: 7 to 14 business days with International Fast Shipping, or 15 to 18 business days with International Standard Shipping.
- Is shipping charged per item?
- No. The shipping rate is charged once per order, and the final amount is shown at checkout before you pay.
- Why is my tracking number not updating?
- Carriers usually need 24 to 48 hours (up to 72 hours for international shipments) to show the first scan. If nothing appears after that, email us with your order number.
- Who pays customs duties?
- Import duties, taxes and customs fees are set by the destination country and are paid by the recipient. They are not included in our shipping rates.
- Can I change my shipping address after ordering?
- Email us right away with your order number and the correct address. We can update it until the order ships; after that it is in the carrier's hands.
Still have a question?
Email [email protected] with your order number if you have one. A real person reads every message.